A unified inbox, AI-powered chat, and ticketing that catches every customer question — whether you have ten customers or ten thousand.
Brody and the Tegrity team are super responsive and provide a personal touch any time me or my team need assistance with anything.
A unified inbox plus AI triage so every customer gets a fast, accurate answer.
Email, SMS, web chat, social DMs, and voicemail all land in one inbox routed by AI.
Common questions get resolved instantly from your knowledge base — without a human in the loop.
When AI is not sure, it hands off seamlessly to the right human with full context attached.
CSAT, response times, and resolution metrics roll up automatically — no spreadsheet required.
Stop hopping between Gmail, Facebook, and your phone. Tegrity threads every conversation into one timeline.
Tegrity AI reads your help docs, your past conversations, and your product info to answer customers instantly.
Every channel monitored around the clock so no customer is ever left waiting.
AI-powered routing acknowledges and qualifies every inbound message instantly.
Customers consistently rate our support workflow above industry benchmarks.
Always-on support tooling — AI chat, shared ticket queue, automated responses — is part of our Business plan. Starter plan customers can upgrade anytime to add it.
The AI chat can be trained on your services and FAQs in under 90 seconds, and you can have it live on your site the same day. Full guided onboarding (connecting channels, building escalation rules, training your team) takes most teams 7–14 days. Optional paid services are available for automation setup and data migration.
Yes — the support tools work alongside your existing channels. Many teams start by deploying AI chat on their website and gradually add SMS, email, and social DMs over time. Paid data migration is available if you’d like to bring historical ticket data with you.
Business plan customers get 24/7 chat support — meaning if something unexpected pops up at 2 a.m., a real person on our team can help. You also get access to 60+ CRM templates and proven support workflows.
Book a demo and see how Tegrity Connect deflects, resolves, and routes — automatically.
