Customer questions don't wait for business hours — and your support shouldn't either. Our 24/7 AI chat answers the routine stuff instantly and gracefully hands off to your team when something needs a human touch. Less stress for you. Faster answers for your customers.
Brody and the Tegrity team are super responsive and provide a personal touch any time me or my team need assistance with anything.
From the first customer message to the right person on your team — here's what happens once you're up and running.
Drop in your FAQs, services, hours, and policies. The AI learns how you talk and what your customers actually ask about — so it sounds like your business, not a generic bot.
Pricing, hours, directions, basic troubleshooting — answered in seconds, so your team isn't stuck repeating the same five questions all day.
When a question gets complex, the AI hands it off to your team with the full conversation and customer context attached. No re-explaining. No lost threads.
Review the questions that stumped it, refine the knowledge base, and the AI gets sharper at your business every week.
Customers click the bubble, get an instant answer trained on your business, and either solve it themselves or book a call with your team — all without anyone in your office picking up the phone.
Every inbound message, missed call, and form submission lands in one shared queue with priority and owner. Close conversations from the same screen — and nothing slips between the cracks.
When something needs a human, the AI hands it off with the entire conversation and account history. Your team picks up exactly where the AI left off — and the customer never has to start over.
AI handles inbound questions when your team is asleep, on lunch, or buried in another call.
From the moment a customer sends a question to when they get a useful answer.
The share of common questions the AI handles without needing to bring in a human.
Yes — and they’ll like it. We’re upfront that they’re chatting with an AI assistant trained on your business, with a clear handoff to your team the moment they want to talk to a real person. Transparent, fast, and your customer stays in control.
It doesn’t guess. The AI flags the conversation, escalates to your team with the full context, and lets the customer know a human is on the way. You can also use those unanswered questions to keep training the assistant — every miss makes the next answer better.
Today the AI focuses on web chat, SMS, and email — where most of your inbound questions actually live. Voice is on the roadmap. If you need to route inbound calls, we can help connect your existing phone system as part of a paid setup engagement.
You can update FAQs, pricing, hours, and policies anytime from your dashboard — no developer needed. If you’d rather have us handle the ongoing tuning (or the initial training), we offer paid services for automation setup and data migration so you can stay focused on customers.
Book a 20-minute walkthrough. Bring your real questions — we'll show you exactly how this works on a sample account.
